Question 1

How does it work?

Accepted Answer

It uses, at its core, highly responsive tri-axial accelerometers to detect minimal contact. With highly efficient microchip technology, it is programmed to ignore rocking from strong wind. Each unit has seven levels of sensitivity for the end user to adjust, eliminating false alarms caused by exposure and heavy rain.

Question 2

How sensitive is the alarm system?

Accepted Answer

Each Van Guardian alarm includes seven levels of adjustable sensitivity to suit different locations, uses, and conditions. The end user can fine-tune the setting to meet their specific environment and minimise false alarms.

Question 3

Heavy driving rain / HGV roadside traffic noise

Accepted Answer

These conditions may require the user to adjust the alarm's sensitivity. A reminder sticker is provided to help reference the sensitivity adjustment process for convenience.

Question 4

Can I fit it myself?

Accepted Answer

Yes, Van Guardian was designed for easy self-installation. There’s no need for professional fitting, no drilling, and no wiring required.

Question 5

How does it deter would-be thieves?

Accepted Answer

Van Guardian activates on contact with a 110dB alarm, alerting others and deterring intruders immediately. It can protect multiple vulnerable areas of a vehicle including pipe carriers, roof racks, and van doors.

Question 6

What stops anyone from just ripping it off the van?

Accepted Answer

It uses 3M high bond adhesive to create a secure seal. If removal is attempted, the unit triggers a two-second warning followed by a 30-second full alarm. The adhesive is stronger than screw-in systems and does not damage the vehicle.

Question 7

How long do the batteries last?

Accepted Answer

In standby mode, batteries can last up to six months. With daily use, typical battery life ranges from 2 to 4 months.

Question 8

How do I replace the batteries?

Accepted Answer

Follow the simple instructions in the booklet. Each compartment uses 3 AAA batteries and the process takes under 5 minutes.

Question 9

What batteries does it use?

Accepted Answer

Each Van Guardian unit uses 6 AAA alkaline batteries (3 per compartment), and the remote uses a P27 battery.

Question 10

How will I know when the batteries need replacing?

Accepted Answer

A low battery alert sound will play when setting the alarm. The remote’s blue light will dim when its battery is low.

Question 11

Because it’s fitted externally, can I go into a jet wash with it?

Accepted Answer

Yes, Van Guardian is water-resistant and can withstand a jet wash. Avoid direct, close-range spraying to maintain product longevity.

Question 12

Why is it made of plastic and not metal?

Accepted Answer

It is constructed from durable automotive-grade plastic, which absorbs impact without damage. Unlike metal, it won’t dent or corrode, and it reduces manufacturing and end-user costs.

Question 13

Can I get it off and use it on my next vehicle?

Accepted Answer

Yes, you can remove the base once the alarm is separated from it. A new base can be purchased to reinstall the unit on a different vehicle.

Question 14

Is it better than a wired alarm?

Accepted Answer

Van Guardian complements, rather than replaces, wired alarms. It activates on contact—before damage occurs—and offers protection in areas wired systems typically don’t cover.

Day: October 15, 2023

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